Fully Customizable Notifications in Services

We're excited to announce that Services
 (Currently in Private Beta) now supports completely customizable email and in-app notifications
 — giving you greater control over how and when your customers and team members are informed throughout the booking journey.
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🔧 What's New
Six Notification Triggers Available:
 Configure notifications for key moments in the service appointment lifecycle:
Appointment Booked (Unconfirmed)
: Triggered when a customer books with the unconfirmed appointment status.
Appointment Booked (Confirmed)
: Sent when the appointment is auto-confirmed or manually approved.
Cancellation
: Triggered when a booking is canceled.
Reschedule
: Sent when a booking is rescheduled to a different time.
Reminder
: Set up pre-appointment reminders to reduce no-shows.
Follow-Up
: Send post-appointment follow-ups to engage customers or request feedback.
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Recipient Targeting Options
Choose who receives each notification:
The Contact
 (customer)
The Assigned User
 (staff member assigned to the service)
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Template Customization:
 Personalize the content of each notification using our editor. You can modify subject lines, body text, and formatting to reflect your brand’s tone.
New Service-Specific Custom Values:
 Add dynamic service information directly into your notifications using new custom values:
Service Name
Duration
Price
Add-ons
Staff details and more
These values ensure each message is informative and tailored to the specific service booked.
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📧 Smart Consolidation of Notifications
If a single service booking includes multiple services (e.g., 5 services)
:
Only one notification is sent
 — tied to the overall service booking
.
This prevents multiple emails going out for the same appointment, solving a common pain point with redundant or confusing communication.
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⚙️ How to Configure Notifications
You can manage all notification settings for services by going to:  
Calendar Settings > Services > Global Settings > Notifications
From there, you can:
Select each trigger type  
Customize templates  
Choose recipients  
Insert service-related custom values
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This update ensures that every appointment-related interaction is communicated clearly, consistently, and in line with how your business operates.