Enhanced WhatsApp Outbound Messaging – Flexible From Number Selection

We’ve upgraded the WhatsApp Customer Service Window Check feature, giving businesses greater control and accuracy when managing customer interactions. Previously, workflows could only verify the service window status using the default WhatsApp number assigned to a location. With this update, users can now select from multiple connected WhatsApp numbers, ensuring more precise workflow execution and improved customer engagement.

✔ Flexible Number Selection – Choose from all connected WhatsApp phone numbers within a location when verifying the service window.

✔ Real-Time Status Validation – Only numbers with an “ACTIVE” status will be available in the dropdown, ensuring error-free execution.

✔ More Accurate Workflows – Service window validation is no longer limited to the default number, allowing businesses to manage multiple WhatsApp interactions seamlessly.

This update helps businesses:

📌 Increase workflow precision by validating service windows for specific phone numbers.

📌 Enhance customer support efficiency by directing interactions to the right WhatsApp number.

📌 Minimize errors and inconsistencies caused by the limitations of the default number selection.

🔥 This feature is now live! Start optimizing your WhatsApp automation today and ensure seamless, more accurate customer communication.

📚 Support Article: For a detailed guide on How to select the From Phone Number for Sending WhatsApp Messages, refer to our support article.