Overview
In response to Twilioās updated A2P requirements, weāre enhancing the Terms & Conditions (T&C) element in our forms. This update improves compliance, customization, and user experience when collecting consent for messaging.
What's New?
š Two Separate T&Cs for Clearer Consent
- Transactional Messages: Users can explicitly opt in to receive notifications like appointment reminders, order confirmations, and account updates.
- Promotional Messages: A separate opt-in for marketing messages, special offers, and product updates.
- Independent Opt-in: Each consent option is presented with its own checkbox for transparency and flexibility.
āļø Editable T&C Content
- Modify both the Transactional and Promotional T&C text directly in the form editor.
- Customize terms to align with compliance needs and business requirements.
š± Auto-Addition with Phone Element
- When adding the Phone element, both Transactional and Promotional T&Cs will be automatically included.
- For standalone T&C additions, users can choose to display either one or both from the right-side panel.
š Submission Recording for Compliance
- Consent choices are recorded in the "Terms & Conditions" column in the submission table.
Formatting:
- If both are selected: "Transactional; Promotional"
- If only one is selected: "Transactional" or "Promotional"
- If none are selected: The field remains empty.
šÆ Why This Matters?
- ā Ensures compliance with Twilioās latest A2P messaging regulations.
- ā Provides clearer, more flexible opt-in options for users.
- ā Simplifies customization for businesses with unique consent needs.
This update is automatically available when users create a new form or add the Phone element. š
