Gain clarity on auto-recharge issues with detailed failure reasons right in your email notifications.
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What's New?
When an auto-recharge doesn't go through, agency admins will now receive a detailed email specifying the exact reason for the payment failure. This means quicker resolutions and improved transparency!
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Here's a breakdown of the failure messages you might encounter:
  • Insufficient Funds:
    The client's account doesn't have enough funds to process this payment.
  • Authentication Required:
    Payment needs authentication. Please ask the client to login and authenticate the payment.
  • No Default Payment Method:
    Oops! There's no default payment method set. Ask the client to login and choose one.
  • Card Declined by Bank:
    The bank has declined the card. Please notify the client to re-attempt the payment or consider changing the card on the platform.
  • Other Card Issues:
    Card was declined for unspecified reasons. Please guide the client to login, re-attempt payment or update card details.
Stay informed, act swiftly, and ensure a smoother billing experience! šŸ’³šŸš€