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Email Builder
Email AI + Knowledge Base Integration š
Email AI can now leverage the Knowledge Base to generate more accurate and helpful responses using available help articles.
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What we did
- Integrated Email AI with the Knowledge Baseto enable AI responses based on existing help articles.
- Email AI now automatically references available knowledge base articleswhen generating responses.
- Newly added or updated articles are automatically included, ensuring responses stay up to date without manual configuration.
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Benefits
- Provides more accurate and contextual email responsesbased on verified help content.
- Ensures responses stay up to date as new knowledge base articlesare added.
- Reduces manual effortby automatically leveraging existing help documentation.
- Acts as a platform guidefor the users to navigate through the UI without raising tickets.
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