Custom Dispositions on Mobile

Meet

— the fastest way to turn every call into clear next steps. Choose an

outcome

right from

your mobile app

, and let it power your

workflows, reporting, and follow-ups

across iOS and Android. This feature is now live for HighLevel, LeadConnector, and Whitelabelled mobile apps.

🚀

What’s New

Call End Screen Support
: Select a disposition the moment a call ends, or from the post-call view—no extra taps, no desktop needed.
Single Disposition Selection
: Capture one definitive outcome per call (e.g., Follow Up), so your data stays clean and your team stays aligned.
Workflow-Ready
: Use the Custom Disposition filter in workflows to trigger automations instantly—send follow-ups, create tasks, move deals, and more.

⭐️

New to Dispositions on Mobile? Big Wins, Fast.

Give your team

crystal-clear call outcomes

without switching devices:

Action at the edge
: Reps log outcomes the second a call ends—no memory gaps, no admin pile-up.
Instant momentum
: Every disposition can trigger the next best action (texts, tasks, pipeline moves), keeping deals warm.
Cleaner data, better reporting
: Consistent outcomes mean sharper insights and easier coaching.

🔁

Already Using Dispositions on Web? Now It’s Seamless on Mobile.

Bring your existing process to the field—

no compromises

True parity
: The same standardized outcomes you use on web are now one tap away on mobile.
More automation, less friction
: Keep your workflow triggers and reporting intact—even when reps work on the go.
Higher compliance
: Single-select outcomes reduce ambiguity and tighten data hygiene across the board.

👷‍♂️

How to Use This Feature

Make or receive a call in the HighLevel mobile app.
On the call end screen (or in the post-call view), you will see a list of all your custom dispositions.
Choose one outcome (e.g., Follow Up, Qualified, etc.).
If you see a notice about sub-account mismatch, tap “Switch” and change to the call’s sub-account, then select the disposition.
To automate next steps, open Workflows (web) and add the Custom Disposition filter to your triggers or conditions.
Use your reporting views to analyze outcomes (conversion, speed-to-follow-up, pipeline movement) across teams and timeframes.

📌

Mobile-Specific Notes

Sub-Account Matching Required: Dispositions appear only when your selected sub-account matches the call’s location. Because the app can receive calls across multiple sub-accounts, cross-sub-account dispositions aren’t supported. If needed, tap “Switch” on the call end screen to move to the correct sub-account and then apply the disposition.

📱

Availability

HighLevel Mobile App
v4.5.0 and above
LeadConnector Mobile App
v4.5.0 and above
Whitelabelled Mobile Apps (secure your
update
through the Whitelabel Mobile
self-service flow
or through your
dedicated Account Specialist