Custom Actions for Voice AI

✨ Overview

We are excited to announce a powerful new addition to our Voice AI Agents! You can now create Custom Actions that allow your AI agents to interact with external systems during conversations through Webhook integrations.

🔍 What’s New?

Webhook Integration: Create custom POST Webhook calls to external APIs with support for authentication, headers, and dynamic parameters collected during the conversation.
Conversation Triggers: Define specific conversation scenarios that trigger your Custom Actions, enabling seamless execution of external processes.
Dynamic Parameter Collection: Automatically extract information (strings, numeric values, emails, phone numbers, and more) from conversations to populate API calls.
Real-time Testing: Test your webhook configurations directly in the interface before saving, ensuring integrations work correctly with your external systems.

🚀 What Does This Mean?

Live Data Fetching: Previously, data could only be extracted after calls ended; now, agents can fetch and use data mid-call.
Enhanced Flexibility: Integrate nearly any external service or database, opening possibilities for dynamic, context-aware conversations.
Improved Automation: Automate tasks—like CRM lookups or order status checks—in real time without manual intervention.
Cross-System Updates: If you’re using other systems alongside HighLevel, Voice AI can now post updates during calls, syncing statuses in restaurant software, medical systems, field service platforms, and more.

🔧 Use Cases

Trigger Zaps & Webhooks: Launch Zapier workflows or custom POST API calls to update contacts, payment status, or order details during the call.
Update External Systems: Push live status changes to restaurant or medical software, field service apps, or any third-party CRM.

🤔 What’s Ahead?

Expanded Endpoint Support: We currently support POST endpoints; soon, agents will consume API responses directly and leverage returned data within the call.