Conversations AI Bots can now Respond to Images

What's New?
Conversations AI Can Now Understand and Respond to Images
We're excited to announce a breakthrough capability in Conversations AI: it can now see, understand, and reply to images shared by users across multiple channels. This is a major step forward in making customer interactions more natural, visual, and intelligent.
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Image Recognition Powered Conversations
Conversations AI now supports understanding and replying to images sent by users—giving bots the power to interpret visual inputs and respond contextually.
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Supported Image Types
JPG  
JPEG  
PNG  
HEIC
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Multi-Image Support
Whether it's one image or multiple sent together, Conversations AI can process and respond to all of them in a single interaction.
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Channel-Wide Compatibility
This feature works seamlessly across all supported messaging platforms:
Live Chat  
Facebook Messenger  
Instagram  
WhatsApp  
SMS (MMS)
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Availability
This feature is currently in Agency Labs
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How to Enable (After Labs Release)
Go to Agency Labs
 in your HighLevel account.  
Navigate to Lab Settings
 and turn on Respond to Images
.  
Then go to your Conversations AI Bot Settings Page
 and enable the switch for "Also allow this bot to respond to: Images"
.  
The bot will automatically start processing incoming images and replying intelligently.
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Behind the Scenes: Built for Scale & Speed
This upgrade is powered by a high-performance image processing architecture designed to:
Analyze images in real time  
Respond faster without blocking the conversation flow  
Scale efficiently across multi-channel, high-volume environments
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Why This Matters
Customers can now share product photos, screenshots, IDs, menus, receipts, and more—and receive meaningful replies.  
Makes AI more helpful in visual use-cases like support, appointment scheduling, product queries, and document sharing.  
Enhances bot intelligence by giving it the ability to understand images—not just text.
This is just the beginning and will unlock entirely new use cases and automation flows for Conversations AI.