Conversations AI Bots can now Respond to Audio

What's New?
Conversations AI Can Now Understand and Respond to Voice Notes and Audio Attachments
We’re excited to announce a major advancement in Conversations AI — it can now listen to and respond to audio messages across multiple channels. Users can tap the mic, record a voice note, and Conversations AI will transcribe, understand, and reply intelligently.
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Audio-Powered Conversations
Conversations AI now supports voice note transcription and intelligent replies, making interactions more natural, fluid, and conversational.
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Supported Audio Types
Voice Notes (Platform-Specific):
WhatsApp Voice Notes  
Facebook Voice Notes  
Instagram Voice Notes
General Audio Formats:
OGG  
MP3  
MP4 Audio  
AAC  
M4A  
MPEG
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Multi-Audio Support
Send one or multiple audio files at once—Conversations AI will process and respond to all of them in a single interaction.
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Channel-Wide Compatibility
This feature works seamlessly across all supported messaging platforms:
Facebook Messenger  
Instagram  
WhatsApp  
SMS (MMS)
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Availability
This feature is currently in Agency labs
 and available for early testers.
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How to Enable (After Labs Release)
Go to Labs
 in your HighLevel account.  
Navigate to Lab Settings
 and enable Respond to Audios
.  
Open your Conversations AI Bot Settings
 and switch on "Also allow this bot to respond to Audio"
.  
Once enabled, your bot will automatically begin processing incoming audio messages and replying intelligently.
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Behind the Scenes: Built for Scale & Speed
This feature is powered by a robust audio processing system designed to:
Process audio in real time for fast responses  
Maintain a non-blocking conversation flow  
Scale efficiently across high-volume