What's New?
Introducing Conversation AI V3: The Flow-Based Builder
The next generation of Conversation AI has officially landed, featuring a powerful
visual flow builder
that makes capturing leads, nurturing them, and automating workflows easier than ever.
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Overview
We’re excited to introduce
Conversation AI V3 | The Flow-Based Builder
, your all-in-one workspace for creating powerful, intelligent, and dynamic chat experiences.
This release completely redefines how you build bots:
  • A
    visual flow experience
    that lets you map customer journeys intuitively.
  • From
    lead qualification
    to
    multi-calendar scheduling
    to
    advanced automation
    , the new builder makes it fast, flexible, and efficient.
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What’s New
Here’s what’s included in this release:
Visual Flow Builder
Design conversations with ease using a drag-and-drop canvas. Build and connect conversation nodes seamlessly.
Advanced Lead Qualification
Create multi-step journeys that intelligently guide leads to the right outcomes with zero friction
using AI capture information
Complex Logic & Branching
Add conditions, triggers, and actions to design adaptive, intelligent bots—no coding required using
AI splitter
Multi-Calendar Booking
Automatically schedule appointments across multiple calendars with precision. The AI intelligently selects the right calendar for each scenario.
Dynamic Integrations
Integrate your flow with your favorite tools and systems:
  • Custom Webhooks – Send or retrieve data mid-flow.
  • Custom Triggers – Automate repeat bookings or special cases.
  • Notifications – Keep your team informed at every step.
  • Bot Transfers – Seamless chat hand-offs between bots or teams.
  • Automated Summaries & Transcripts – Generate instant chat summaries.
  • Instant Invoices & Emails – Send directly from within the chat.
This release turns Conversation AI into your creative automation engine.
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How It Works
Building a smart bot is now simpler than ever:
  1. Enable
    Flow Builder Access
    in Labs.
  2. Navigate to
    Conversation AI → Agents List → Create Bot → Select Flow Builder
    .
  3. Switch to
    Bot Goals
    and click
    Launch Flow Builder
    .
  4. Add
    AI Actions
    such as AI Capture, AI Message, and Custom Triggers to design your flow.
  5. Add
    Logic & Conditions
    to personalize experiences and create branching paths.
  6. Integrate
    Calendars & Workflows
    to automate bookings and follow-ups.
  7. Connect automation tools such as webhooks and notifications for complete control.
  8. Save, Test, and Deploy
    your bot to go live.
Note:
Flow-Based Builder generations are free until
December 31, 2025
.
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Help Article
Why It Matters
  • Total Control:
    Build bots that think and act like your business.
  • Logic Made Simple:
    No coding required—just intuitive visual design.
  • Scalable Automation:
    Manage multiple calendars, lead types, and workflows from one interface.
  • Smarter Engagement:
    Deliver adaptive, real-time conversations for every user.
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What’s Next
We’re continuing to expand the Flow-Based Builder with new capabilities:
  • Voice AI Nodes
    – Enable conversational voice-based interactions.
  • Rich Communication Services
    – Add buttons, cards, and carousels for interactive experiences.
  • MCP for Advanced Use Cases
    – Build deeper logic and tighter integrations.
  • AI-Generated Flows
    – Describe your idea, and let the AI build your bot automatically.
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Availability
Now live in
Labs
.
Go to
Settings → Labs → Enable "Conversation AI V3 | Flow-Based Builder"
to start creating your own visual flows today.
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