Conversation AI: Test Your Agent with Rich Elements and Outbound, Plus a Redesigned Deploy Tab

Test your agent now shows exactly what your customers will see before your agent goes live. Replies look the way each channel shows them, with buttons, quick replies, lists, images and files. You can also test the first message your agent sends to a new lead without texting a real contact. The Deploy tab is also redesigned, so channels, outbound and triggers are all in one place.

See what customers see. Test outbound safely. Go live from one place.

🚀 What's new

Rich Elements on Every Channel

Pick a channel in

Preview as

, and the test chat looks the way it does on that channel:

Live chat shows buttons
Facebook and Instagram show quick replies
WhatsApp shows reply buttons and lists
SMS shows plain text
Images show up as previews, and files your agent sends appear right in the chat
Tap a reply just like a customer would, or type your own message to see how your agent responds

Test Outbound Before It Goes Live

Set

Starts with

Outbound

, then click

Set up

next to

Outbound test setup

Trigger:
choose what made your agent reach out first, such as a Facebook lead form, a form submission or a missed call
Test contact:
pick a contact to fill fields like {{contact.first_name}}. This contact never gets a message
Test values:
set any field just for this test. If a value is empty, the contact's own value is used
Opening message preview:
see the first message with every field filled in before you start

Your agent sends the opening message, and you reply as the lead to keep the conversation going.

Redesigned Deploy Tab

Set up channels, outbound and triggers in one place, then go live:

Inbound:
see which channels your agent answers on, and set up new ones
Outbound:
Channels & activation and Triggers, with the status shown at a glance
Schedule:
Working hours
Agent details:
model, mode, actions and knowledge base, with
Edit in Build
one click away
A reminder when outbound is on but no trigger starts it yet, with a shortcut to Triggers

👷 How to use this feature

Go to
AI Agents → Conversation AI
and open your agent
Open the
Test your agent
panel on the right of the Build tab
Use
Preview as
to pick a channel, then chat with your agent
To test outbound, set
Starts with
to
Outbound
, click
Set up
, pick a trigger and a test contact, then click
Test your agent
When you're happy with the results, open the
Deploy
tab to go live

💡 Why it matters

Launch knowing what every customer will see on every channel
Catch broken flows before a real lead does, not after
Test outbound safely, with no risk of texting a real contact
Set up and go live from one place

📝 Notes

Test messages are never sent to your contacts, and your agent's settings stay unchanged
Preview as
appears when
Enable Rich Elements Support
is on under Response Behavior. Each element shows only if it's turned on under
Allow this bot to send
Testing outbound needs
Conversation AI | Outbound AI Agents
turned on under
Settings → Labs
, and an
Outbound opening message
on the agent
Outbound tests preview as SMS, the channel outbound messages are sent on
Outbound testing isn't available for agents built with the flow-based builder