Conversation AI Edit & Manage Prompt

We are thrilled to announce the latest enhancement to Conversation AI: Sub-Account Prompt Customization. This powerful new feature empowers users to finely tune the personality and instructions of their bots within specific intents, providing a tailored & personalised conversational experience for their contacts.

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Key Features:

1 .

Intent-Specific Prompts:

Users can now customize the prompt for each intent, ensuring that the bot's responses align with the context of the conversation.

Edit Personality:
Tailor the personality of the bot to match the brand or desired tone. Is the bot you or your assistant? Are they formal or sarcastic? Tell the bot who it is and how it can meet its goals and things to keep in mind while talking to the contact.
Additional Instructions:
Add specific instructions or guidance for the bot within each intent. Include Important Business info, why the conversation is happening, who the contact is, rules to follow, etc. Add anything you need the bot to know which will help it automate your conversations and respond to your contacts

2 .

Custom Values and Field Support:

Seamlessly integrate custom values and fields into the prompts to utilise existing CRM parts.

3 .

Templates:

Users have the flexibility to choose from from a set of predefined templates provided by us for prompt customization.

Persuasive and Empathetic (Appointment Booking Intent)
Qualification and Booking (Appointment Booking Intent)
Informal Support (Support and General QnA Intent)

4 .

Reset to Default:

Easily revert the prompt to the default prompt provided by Conversation AI.

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How it Works:

Access the Sub-Account Settings page within Conversation AI.
Navigate to the Configure Intent section.
Click the Edit prompt button next to any intent, you want to edit prompt for
Edit the personality and additional instructions for each intent as desired.
Utilize custom values and fields to enhance the bot's capabilities.
Choose from templates or reset prompts to default settings for added convenience.
Save changes and test a more personalized Conversation AI experience for your contacts.

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