Conversation Page - New "Contact Engagement Score" section in the right panel
  • User now can see and update Engagement Score for any contact from the conversation screen.
Contact Smart-list - new Column and new filter addition
  • Published score profile will come as a column. By selecting the column user can see Engagement Scores for all the contacts.
  • We can now import and export Engagement scores through the Import and Export feature available on the smart-list page.
  • A new filter bucket called "Contact Engagement Score" is also available. Users can apply filters on scores for the score profile. Available filter operators are - Score empty, Not empty, Less than, Greater than and In between.
Contact Details page - New "Contact Engagement Score" section in the left panel
  • User now can see and update Engagement Score for contact from the contact details screen.