Communication for Messaging Ramp

We are thrilled to introduce the Messaging Ramp Progress Card, designed to provide clarity and actionable insights to users about their SMS messaging limits and progression. This update enhances the user experience by helping users understand the messaging ramp process, their current level, and steps to unlock higher limits.
What’s New?
Messaging Ramp Progress Card
Clear Messaging Ramp Overview: Users on the messaging ramp can now see a detailed, visual representation of their current level, locked levels, and future progression opportunities.
Current Level: Displays actionable instructions to progress to the next level (e.g., "Unlock Level 2 by sending 250 messages by Jan 10, 2025").
Locked Levels: Show upcoming levels with a lock icon and preview details for motivation.
Future Levels: Offer a sneak peek at the messaging capabilities available at higher levels.
Step-by-Step Guidance:
A dedicated tooltip and modal provide a comprehensive guide on the ramp-up process:
Send Current Limit: Fulfill your current daily limit to advance.
Temporary Block Notification: Understand the 24-hour block after reaching the limit, which is part of the ramp-up process.
Unlock Next Level: Learn how the daily SMS limit increases after completing the ramp-up requirements.
Dynamic Messaging Experience:
Upon reaching the highest level (Level 8), users will see a congratulatory card and guidance to contact the agency owner/admin for further upgrades.
For agency owners/admins: Both the Messaging Limit card and Messaging Ramp Progress card will be visible for better account management.
Who Benefits?
Users: Gain clear, actionable insights into their messaging capabilities and progression.
Agency Owners/Admins: Maintain greater control and visibility over sub-account messaging limits.
Where to Find It?
Navigate to Subaccount View > Settings > Phone Numbers > Advanced Settings > Messaging Limit to explore this feature.
Why It Matters?
Improved Understanding: Simplifies the messaging ramp process for users.
Enhanced User Experience: Reduces confusion and empowers users to progress confidently.
Fewer Support Tickets: Helps alleviate inquiries related to messaging limits and progression.
This update is now live and accessible for all sub-accounts on the messaging ramp. 🚀