Common Unsubscribe Flow – Now Live for Agencies!

Managing subscriptions just got easier!

Agency users can now cancel location-level subscriptions directly from their Billing page, with full visibility and flexibility — no support ticket required.

🔑 What’s New:

✅ Step 1: Choose How to Cancel

Agencies can now decide the best way to cancel a location’s subscription:

🗓️ Cancel at End of Billing Cycle
⚡ Cancel Immediately (no proration or refunds)

🔍 Step 2: Confirm the Location

Get a quick summary of the selected location before moving forward.
✔️ Prevents accidental cancellations

💬 Step 3: Share a Reason

Let us know why you’re cancelling — it helps us improve the platform.
➡️ Then, confirm and you're done!

🔜 What’s Coming Next:

🧑‍💼 Location Self-Cancellation – Locations will soon be able to cancel their own plans
📦 Bundle Plan Cancellations – Simplify bulk cancellations with one click

💡 Why This Matters:

🔓 More Control – Agencies can manage client subscriptions independently
⏱ Faster Execution – No delays, no back-and-forth with support
📋 Clearer Experience – Guided 3-step process reduces confusion and errors

This update is now live for all agencies! 🎉

Head to your Billing tab and give it a try. If you have suggestions, we’d love to hear them — drop us a note at retention@gohighlevel.com or share your ideas on our Ideas Board.