new
Phone System
Agency Billing
š§¾ Cleaner, Clearer lc-phone Billing is Here
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Overview
Weāre enhancing how billing is handled for lc-phone products like āļø SMS, š Calls, š Usage categories, and other charge types by moving them to our centralized billing service.
This change creates a more unified and consistent billing experience. The new structure went live with a few agencies on May 16, and weāre happy to share that the
global rollout was completed on June 2
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Whatās Changing?
* All lc-phone charges are now processed through our central billing system
* Charges are more clearly grouped and labeled by product type
* Phone number billing is already aligned with this new structure
* This update sets the stage for better visibility and consistency across all billing data
ā”
What You Need to Do
No action needed! These improvements will reflect automatically as the rollout completes.
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Why It Matters
* More clarity in your billing experience
* Easier to find and interpret different charge types
* Helps you better understand your usage across lc-phone products & categories
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Whatās Coming Next
* Parent product categories will be introduced to group related charges and simplify billing navigation
* A new UI with expandable billing sections by product family for a more intuitive view
š” Tip:
The rollout originally began with select agencies on May 16, and weāre excited to confirm the global transition completed as of June 2
. Everything is now fully aligned with the new billing structure!---
