Overview:
We've made the Chat Widget compliance check smarter — it now detects upfront when the Lead Connector chat widget isn't live on a user's website and prompts them to fix it before submitting.What's new:
- During Chat Widget registration, our compliance review now actively scans the user's website to confirm the Lead Connector chat widget is integrated.
- If it isn't found, the user is shown a clear, actionable prompt with step-by-step guidance — copy the widget script, paste it into the website, and re-run the check — directly inside the Compliance Review modal.
- The user can resubmit only once the check passes.
Previously:
- Users could submit Chat Widget campaigns even when the widget wasn't actually present on their website.
- These submissions almost always resulted in rejections, frustrating users.
Why it matters:
- Missing-widget submissions have been one of the top recurring rejection reasons on Chat Widget campaigns.
- Catching this at the point of submission — with a clear fix path — helps users get to an approved campaign faster.