Chat Widget - Embed Any Chat Widget Inline

👀 What’s New?

We’ve expanded

Embedded placement support to all Chat Widget types

, giving users greater flexibility over how conversations appear across websites, funnels, landing pages, and other embedded experiences.

Previously, the

Sticky / Embedded

placement option was available only for

Live Chat and Voice AI

. Other chat types always appeared as a floating chat bubble in the bottom-right corner, even when the widget was added within a specific section of a page.

Now, users can choose

Embedded

placement across all supported Chat Widget types and display the complete conversation experience directly within the page.

Embedded placement is now supported for:

All-in-One Chat
Email / SMS
WhatsApp
Facebook
Instagram
Live Chat
Voice AI

👷‍♂️ How It Works:

Navigate to the
Chat Widget Builder
and select any supported Chat Widget type.
Under the widget placement settings, choose between
Sticky
and
Embedded
.

When
Embedded
placement is selected, the widget:

Opens automatically within the page.
Displays as an always-open inline chat experience.
Does not show the floating chat bubble.
Does not display the initial prompt popup.
Cannot be minimized, keeping the conversation experience visible within the page.
Uses dimensions optimized for an embedded layout.

For
All-in-One Chat
, visitors can:

Choose between the available communication channels.
Navigate between channels without leaving the embedded widget experience.

The Chat Widget Builder preview automatically adapts to show the inline experience when
Embedded
placement is selected.
Settings and controls that apply only to floating chat bubbles are automatically hidden when using Embedded placement.

⭐ Why It Matters:

This enhancement gives businesses more control over

where and how conversations happen

across their digital experiences.

Users can now create dedicated chat experiences within:

Landing pages and funnels
Website pages
AI-powered experiences
Contact and support pages
Custom embedded layouts

Instead of requiring visitors to interact with a floating bottom-right chat bubble, messaging can now become a

native part of the page experience

, helping businesses create more intentional and contextual customer journeys.

📝 Notes:

Embedded placement is available across
all supported Chat Widget types
.
Embedded widgets remain continuously visible and cannot be minimized.
Floating bubble and initial prompt behaviors are automatically disabled in Embedded mode.
The builder preview and configuration controls dynamically adjust based on the selected placement.