Carrier Suspensions

We are excited to introduce the enhanced Sub-account Suspension Appeal Process, designed to provide users with better clarity and actionable steps to address carrier suspensions of LC Phone sub-accounts. This update empowers agencies to take ownership of the suspension resolution process, reducing reliance on external support teams and expediting resolution times.

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A new banner will appear with customized messages for agency owners/admins and sub-account users communicating the suspension of the sub-account with actionable steps and a suspensions appeal form.

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A dedicated "Suspension Appeal Form" CTA opens a modal within the page capturing key details such as contact information, opt-in details, and compliance links (e.g., Privacy Policy, Terms and Conditions).

Upon form submission, a support ticket is automatically generated with all captured details, including the GHL subaccount ID and agency relationship number.

Support ticket number is shared in the banner post form submission for better visibility and collaboration.

: Users now have clear, actionable steps to resolve suspensions, reducing confusion and frustration.

: Faster suspension resolution by streamlining the process and empowering admins/owners.

Improved Transparency: Clear communication and tracking via linked support tickets ensure users stay informed.

This update is now live and applies to all LC Phone subaccounts on the platform. 🚀