Cancellation Widget – Consistent & Informative Cancellation Experience

We’ve enhanced the

Cancellation Widget

align

its look and feel with the

Booking

and

Reschedule

experiences

. These updates ensure users can confidently cancel appointments with full context and businesses gain

better visibility

into why appointments are canceled.

What's New?

Unified UI/UX Experience:
To provide a seamless user journey across scheduling touchpoints, the cancellation widget now mirrors the design of the booking and reschedule widgets.
Capture & Display Cancellation Reasons:
We’ve added structured support for collecting and displaying cancellation insights. Along with being asked to
provide a cancellation reason
, users will now see
key appointment information
like Calendar Name, Duration, Description and Appointment Date & Time.

Why This Matters?

Improved Consistency:
A unified experience across booking, rescheduling, and cancellation reduces friction and builds user trust.
Better Visibility:
Teams can now view cancellation reasons, helping them identify patterns and reduce future cancellations.