What's New?
We're excited to announce that users can now fully customize their email and in-app notifications related to appointments!
Email Notifications:
Previously
, the only option was to
enable or disable
confirmation emails. With this
update
, users can now
fully customize
notification content, choose specific
recipients
(Contact, Guest, Assigned User, Additional Emails), and utilize
five new notification types
beyond the original confirmation email: Appointment Booked, Cancellation, Reschedule, Reminder, and Follow-Up.
In-App Notifications:
Similar to email notifications, in-app notifications also include the same six types. Businesses can configure who receives these in-app notifications when relevant changes are made to appointments. Notifications are sent via the
web app and mobile app
, with the flexibility to choose between sending to the assigned user or any specific users.
Note:
  • Notifications can be
    configured
    at the individual
    calendar level.
  • For
    Event
    Calendars, the default recipient for in-app is the
    account admin
    . For
    other
    calendar types, the default recipient is the
    assigned user.
How to Use?
Configure Email Notifications:
  • Go to Calendar > Calendar Settings > Select the calendar and click on the
    Notifications tab
    .
  • Choose the notification type and click
    Edit
    .
  • Toggle
    on Email Notification to enable, and
    customize content
    for different recipients.
  • Choose an existing
    email template
    or create a
    custom
    subject line and email body, set when Reminder and Follow-Up emails are sent, and send a
    test email
    if needed.
  • Click
    Save
    to apply your settings.
Configure In-App Notifications:
  • Choose the notification type and click
    Edit
    .
  • Go to the
    In-App tab
    and toggle on In-App Notification.
  • Select the
    user(s)
    who should receive the notifications.
  • Click
    Save
    .
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