Branded Domains for Sub-Accounts

We are excited to announce the release of a significant enhancement in our system, addressing a crucial concern raised by our valued customers, we are introducing the ability for customers to add domains at the sub-account level, providing greater customization and control over outbound communications.

Previously, our users faced challenges with the use of Greylabel domains across all agencies and sub-accounts. This posed a potential risk, as a negative reputation from one sub-account could affect the deliverability of emails for all users sharing the same domain. This resulted in emails being marked as spam, impacting the overall communication effectiveness.

To mitigate this issue and empower our users with more control, we have implemented domain customization at the sub-account level. Now, each agency or sub-account can add and use its own unique brand domain within email templates, invoices, forms, and other outbound links. This ensures that the reputation of a domain is isolated to the specific sub-account, safeguarding deliverability for all users.