AutoDM & new member onboarding in Communities

First impressions matter. Admins can now configure automated welcome DMs and onboarding steps to greet new members the moment they join - helping them feel at home and guiding their first interactions in the community.
✨ What’s New?
💬 Auto DM to New Members
Admins can now send an automatic welcome message to every new member who joins the community. Configure it from Settings → Welcome Setup.
Choose which admin or owner sends the DM.
Personalize the message with rich text formatting - bold, italic, underline, strikethrough, links, and attachments.
Use @Member name to dynamically insert the new member’s name for a personal touch.
Toggle the feature on or off anytime.
✅ Onboarding Steps (Up to 5)
Guide new members through their first actions with up to 5 configurable onboarding steps. When enabled, eligible new members see a Get Started checklist on the community home/feed.
Admins can configure steps including:
Profile updates
Post engagement
Event RSVPs
Introductory videos
Custom steps with optional links
Members can complete steps directly from the checklist, track their progress, and dismiss it once they’re done. Steps can be reordered and customized.
⚙️ How to Configure
Auto DM:
Navigate to Settings → Welcome Setup.
Toggle on Auto DM to new members.
Select which admin or owner will appear as the sender.
Compose your welcome message using the rich text editor. Type @ to insert the member’s name dynamically.
Click Save.
Onboarding Steps:
On the same Welcome Setup page, toggle on Onboarding steps.
Click + Add your first step.
Configure up to 5 steps - choose from profile updates, post engagement, event RSVPs, intro videos, or custom actions.
Reorder steps as needed.
Click Save.
💡 Why This Matters
New members who don’t know where to start often disengage before they ever get involved. Without a structured welcome, they land in the community and are left to figure things out on their own.
Welcome Setup solves this with two tools that work together - a warm, personalized DM that greets members immediately, and a guided checklist that walks them through their first key actions. The result is higher activation, faster engagement, and members who feel connected from day one.
📝 Notes
Auto DM supports rich text formatting, links, mentions, and media attachments.
The sender can be any admin or owner in the community.
Onboarding steps support up to 5 configurable actions per community.
Members see the onboarding checklist on the community home/feed and can dismiss it after completing steps.
Both features can be enabled independently or together.