Authenticator App Support for Two-Factor Authentication (2FA)

Overview:

We’ve strengthened account security by introducing support for Authenticator Apps as a method for Two-Factor Authentication (2FA). This gives users a more secure and flexible alternative to SMS and Email based verification.

What’s New:

Authenticator App Integration → You can now use apps like Google Authenticator, Authy, Microsoft Authenticator, and others to generate time-based one-time passwords (TOTP) for 2FA.
Easy Setup → Simply scan a QR code during setup to link your account with your preferred authenticator app.
Backup & Recovery → Backup codes are provided during setup to ensure you can regain access if needed.

How to Enable:

Go to My Profile in the settings (Settings >> My Profile)

Click on Setup Two-factor Authentication (2FA) App.
Either scan code via any TOTP app (google authenticator, microsoft authenticator, Authy etc.) or input the code displayed in the app.

Input the OTP from the authenticator app to finish the setup.
Save the backup codes discreetly to access the system in case app access is lost. In case backup codes are lost or accessed by others, users can reset backup codes from My Profile.

Next time a user logs into the system, he will see the option to use an authenticator app for 2FA.

Notes:

Only primary will be able to set an authenticator app in his account. Admins
will not be able to set authenticator app
for other users by using “
login as
”.
10 backup codes will be generated at a time, each code can be used only once.
On Authenticator App, Name of the agency will be visible. The authenticator App will be setup for an user-agency combination.