📎Attachments in Live Chat Widgets

🧾 Summary of the release

You can now

share files inside Live Chat

. Drop in an

image

or a

PDF

, write a message and hit send, no more asking customers to email screenshots. It’s simple, quick and works great on desktop and mobile.

✨What’s New

Where it works

: Live Chat type (the web chat on your site). There are no changes to the builder configurations.

Desktop & mobile: Drag files in from your
file explorer
on desktop or pick from
Camera/Gallery
on mobile.
Built‑in checks: Clear messages if a file is too big, not supported or you try to add the
same file twice
in one message.

🛠️How to Use

Visitors/end users
can click the
paperclip
in the chat (or drag files from your file explorer).

Type a short message
(required), then
Send
.
In your
Conversations
inbox, click images to preview or download; HEIC/PDF will download.

Tip

: If nothing happens when you drag a file, make sure you’re dragging from your computer’s file explorer and not from another app/window.

🤖 Conversation AI (optional)

Want the bot to

respond to images

customers send?

Go to
Agency view > Settings > Labs > sub-account tab
and enable
Respond to images
.

Note

: For now, the bot responds to

images only

(not PDFs).

🚀What’s Next

📝Notes

Filenames with
unusual characters (e.g., repeated spaces, +, <, >)
may be blocked to be uploaded.

Help Article: