Ask AI on mobile now follows the same per-user access you set on web. Grant a teammate access once, and they can use Ask AI from the HighLevel mobile app, it's no longer limited to agency admins.
šŸ¤” The Challenge
On mobile, Ask AI was limited to
agency admins only
, even when you'd already enabled it for sub-account users on web. Your team could use AI in the browser but hit a wall in the app, right where they do most of their on-the-go work.
✨ Solution
Mobile now respects the same per-user access you already grant on web. Teammates with access see Ask AI in the app and chat normally; everyone else won't see the entry point.
Agency users also get a
non-blocking banner
when some sub-account teammates still need access, nudging you to finish setup on web. And if a usage limit or policy blocks a message, you'll see a
clear in-chat explanation
instead of a vague "failed to send" toast.
šŸ† How This Supercharges Your Business
  • Put AI where your team works:
    Sub-account users can now use Ask AI from their phones — in the field, with clients, on the go.
  • Stay in control:
    Access is per user and granted by you, not a blanket admin-only lock.
  • Roll out without leaving chat:
    Agency admins see who still needs access right inside the app.
  • Fewer support headaches:
    Limit and access issues show specific guidance instead of a generic error.
šŸ› ļø How to Get Started
  1. Grant access on web:
    Enable Ask AI for the sub-account users who should have it.
  2. Open the mobile app:
    Sign in as a user with Ask AI access (agency admin, agency staff, or sub-account user).
  3. Start chatting:
    Tap
    Ask AI
    from the FAB, home screen, or dashboard and send your first message.
  4. Finish team rollout (agency only):
    If some users still lack access, you'll see a banner above the composer, tap through to configure access on web. The composer stays enabled for users who already have access.
šŸ› ļø What's Next?
  • Paid-feature consent will return on mobile when metered Ask AI billing goes live, aligned with web.
  • Continued parity improvements between the mobile and web Ask AI experiences.
Roll-out & Availability
|
Release Date
| June 18, 2026 |
|
Available Version
|
4.18.1
(build 833) |
|
Status
| Public |
|
HighLevel
| āœ… |
|
LeadConnector
| āœ… |
|
WL App
| āœ… |
|
Platforms
| iOS & Android |
Good to Know
  • Who can see Ask AI:
    Only users you've granted access. Everyone else won't see the entry point; direct links show "not available."
  • Agency setup banner:
    Shown only to agency-type users when some teammates still need access. It's advisory, it never blocks the composer for users who already have access.
  • Sub-account users without access:
    They won't see Ask AI until an agency admin grants it on web.
  • Usage limits:
    If a sub-account hits its monthly limit or access is blocked, you'll see a specific in-chat banner and the composer is disabled until it's resolved.
  • Offline:
    If access can't be verified, you'll see a retry screen instead of a broken chat.
  • Paid consent:
    Not collected on mobile during the current free period (Summer of AI), matching web.
šŸ’¬ We Want to Hear From You!
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