✨ Overview
Appointment booking using AI agents streamlines scheduling by automatically offering and confirming meeting slots based on predefined rules. No separate workflows or booking links are needed. If a contact’s email is missing, the agent will prompt for it before proceeding.
💁🏻 Note:
To enable this feature, go to Settings > Labs > Enable Appointment Booking for Voice AI.
🔍 What’s New?
- Calendar Selection:Choose which calendar the AI agent uses for booking.
- Days of Offering Dates:Set how many consecutive days of slots to offer (e.g., 3 days).
- Appointment Slots Per Day:Define the maximum number of slots per day (e.g., 3).
- Hours Between Slots:Specify the gap between appointments in hours (e.g., 3).
Note
: If the contact’s email is missing, the AI will request it before proceeding with a booking.
🚀 What Does This Mean?
- Enhanced Availability:Reduce manual scheduling and prevent double‑booking.
- Seamless Experience:Offer and confirm appointments without leaving the call.
- Improved Efficiency:Automate scheduling tasks, saving time for both agents and contacts.
🔧 Use Cases
- Sales Meetings:Automatically offer available time slots to prospects during discovery calls.
- Support Calls:Schedule follow‑up sessions with customers within the same conversation.
- Service Appointments:Book on‑site service slots for field technicians without additional workflows.