new

Automations

Chat Widget

All-in-One Chat widget support in Customer Replied trigger

🚀 Summary

You can now trigger workflows when a customer replies through an

All-in-One Chat widget

. This enhancement allows you to:

Select
All-in-One Chat
directly from the Reply Channel dropdown
Filter replies by
Chat Type
(Chat Widget or Live Chat)

Select specific
All-in-One Chat
Widgets
Build more precise automation based on how customers reply

This makes automation cleaner, more flexible and easier to configure for unified chat setups.

✨ What’s New?

1️⃣ All-in-One Chat added to Reply Channel

Inside the

Customer Replied

trigger:

Go to:

Reply Channel

from the filter options and you will now see:

All In One Chat
Chat Widget
(Other communication types like Email, Messenger, etc.)

Selecting

All In One Chat

activates additional filtering options specific to unified chat widgets.

2️⃣

Smart Filter Expansion When “All In One Chat” is Selected

Once you select

Reply Channel = All In One Chat

, two additional filters appear:

Chat Type

is with dropdown options:

Chat Widget
Live Chat

This allows you to decide whether the reply should come from:

A full All-in-One Chat Widget setup
Or specifically from Live Chat within that setup

. Contextual Third-Level Filter (Dynamic)

Depending on what you select under Chat Type is

, the next filter changes dynamically:

If:

Chat Type is = Chat Widget

, you will see:

Chat Widget is

> dropdown listing only All-in-One chat widgets

If:

Chat Type is

= Live Chat you will see:

Live Chat is

> dropdown listing All-in-One Live Chat configurations

This ensures you only see relevant widget options, no unrelated chat setups appear.

🛠️ How to Use It

Go to
Automation > Workflows
and Add
trigger: Customer Replied
Under
Reply Channel
, select
All In One Chat

Choose
Chat Type is
:
Chat Widget or Live Chat

Select the specific widget under:
Chat Widget is or Live Chat is

Click Save Trigger, add relevant actions and publish your workflow.

Now, the workflow will only run when

a customer replies through the selected All-in-One Chat

configuration.

🎯 Why This Matters

Previously
, All-in-One Chat replies were not clearly distinguishable, requiring separate Chat Widget or Live Chat triggers, which made setup confusing.
Now
, All-in-One Chat is a dedicated trigger option with structured, intuitive filters that show only relevant widgets, making automation more precise and easier to manage across channels.

📝 Notes

This inclusion of
All-in-One Chat widgets
is applicable only on the customer replied trigger.
Existing Chat Widget triggers continue working as before.
No migration is required for existing workflows but this option will be visible for existing workflows too for user to select if needed.
The system automatically identifies replies correctly based on channel type.