Streamline customer communication by unifying Live Chat, Email Chat, and WhatsApp Chat into a single widget.
š Whatās New?
- Single Chat Widget: Eliminate the need for multiple widgetsāmanage all interactions in one place.
- Channel Selector: Easily toggle between Live, Email, or WhatsApp Chat based on availability and preferences.
- Consistent Look & Feel: Apply a unified color scheme and customize the initial welcome message for a cohesive brand experience.
š ļø How It Works:
1. Create the Widget:
From the āChat Widgetā section, choose All-in-One Chat as your chat type.
2. Select Channels:
Decide which channels (Live, Email, WhatsApp) you want to enable.
3. Configure Settings:
Adjust each channelās details under dedicated tabs. If you have an active WhatsApp number, it automatically becomes available.
4. Engage with Visitors:
Users can switch channels via a Back button, and conversations remain active until manually ended or timed out.
āļø Why It Matters:
- Saves Time: Manage all chats from one interface without juggling multiple widgets.
- Improves User Experience: Offers visitors their preferred communication method in one place.
- Enhances Collaboration: Standardizes settings and simplifies configuration for your entire team.