new

improved

SaaS Mode

Agency Onboarding

Agency Sub-Account Management on Unlimited Plan ($297)

We’re introducing a new capability to identify and manage Agency Sub-Accounts on Highlevel's Unlimited Plan ($297), designed to streamline onboarding workflows and improve operational visibility for growing agencies.
🚀 What’s New
Agencies and Internal Teams can now benefit from a formally defined “Agency Sub-Account”, with system-level support, audit tracking, and API capabilities.
This creates a standardized and reliable way to identify the primary Sub-Account used for onboarding and configuration.
🛠️ How It Helps
Streamlined Onboarding
: The Agency Sub-Account acts as a single source of truth for onboarding workflows, enabling better tracking of Launchpad progress and setup completion.
🔍
Improved Visibility & Control
: Audit logs provide full transparency into when and how Agency Sub Account status changes, ensuring accountability and traceability.
🤖
Enables Automation
: With API support, agencies and internal teams can now programmatically manage Agency Sub-Accounts—unlocking scalable onboarding workflows.
🎯 Who Benefits
  • Agency Owners
    : Gain a clearer structure for managing their primary account
  • Onboarding Team
    : Can reliably track and manage onboarding progress
💡 Why It Matters
As agencies scale and onboarding becomes more automated, having a clearly defined Agency Sub-Account becomes critical.
This update helps:
• Improve retention by ensuring accurate and complete onboarding experiences
• Support scalability through API-driven onboarding workflows (for Onboarding Team)
• Enhance internal alignment with consistent signals for helping customers make faster meaningful actions