Agency Cancellation, Regulatory Bundle v2 and MCTB [Missed Call Text Back]

🛠 — When an agency cancels with HighLevel, we will retain the A2P and numbers for all the sub-accounts for the next 14 days. If the agency does not reactivate by then, we will clean up all the numbers and A2P, and this action will be irreversible.

🌏 — We have upgraded the design language and experience of our regulatory bundle and address submission to make it more intuitive for our customers to fill in the information and reduce the hassle of submissions.

📞 —Previously, MCTB was sent from the default number irrespective of the number on which the customer called. Now, we will send the MCTB from the number called, and in case that number is SMS incapable, we will use the default number as a fallback.