To help our SaaS agencies in auditing their SaaS sub-accounts (locations or client account) when a SaaS sub-account is created, we have added more granular audit logging at the agency level (Agency Level → Settings → Audit Logs).
This will also enable HighLevel Support team to provide you better support by maintaining a historical log and transparency.
Request Payment Flow
When an agency user converts an existing client to a SaaS Client we log various actions like
  1. Enabling SaaS Mode on a sub-account
  2. When client adds their payment method
  3. When agency user enabled phone re-billing or email re-billing
  4. When agency user adds a SaaS subscription, etc.
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Funnel or Stripe Checkout Sale Flow
When an agency sells SaaS using a HighLevel funnel, Stripe checkout links or any other 3rd party, and when a SaaS sub-account is created, we log various actions like
  1. Sub-Account creation
  2. user creation
  3. Applying SaaS Configurator Settings on the new sub-account, etc.
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To see more details about a particular event agency users can use the
view details
option on each row.
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A few examples:
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