Abandoned Checkout Trigger (for Highlevel Stores & Shopify)

What’s New?

We’ve introduced a brand-new Abandoned Checkout trigger under a new Ecommerce Stores workflow category. This powerful trigger allows users to detect and act on abandoned carts across HighLevel Ecommerce Stores as well as external platforms like Shopify—all from a single, unified trigger.

With this release, users can now build smarter recovery workflows based on when a customer abandons checkout, what they added to cart, where the order originated from, etc.

Trigger Highlights & Configuration

Abandoned Checkout Trigger

Triggers when a customer adds items to cart, provides their email, but does not complete checkout within a defined duration.
Users must configure a time duration (in minutes) to define when a cart is considered abandoned.

Powerful Filters

Users can fine-tune their workflows using the following filters:

Cart Value
– Trigger based on minimum or maximum cart value
Country
– Target customers from specific countries
Global Products
- Multi-select product filter. Choose one or more products to trigger abandoned checkout workflows.
Order Source
– Store (HighLevel Ecommerce Store), External (e.g., Shopify)

External Order Source & Sub-Source Support

When Order Source = External, users can further narrow down using:
Sub-Source (e.g., Shopify): Shopify users simply need to select External → Sub-Source → Shopify to use the new trigger seamlessly.

What’s Changing? (Shopify Trigger Update)

The existing Shopify Abandoned Cart trigger has been renamed to:
“Shopify Abandoned Cart (Deprecating Soon)”
This trigger will continue to work for existing users and workflows.
It will be deprecated in the future in favor of the new Ecommerce Stores - Abandoned Checkout trigger, which supports both HighLevel Stores and external platforms.

Key Points to Note

One unified trigger now replaces platform-specific abandoned cart triggers.
Supports both native Ecommerce Stores and
external platforms like Shopify
.
Existing Shopify workflows remain unaffected.
New trigger offers
more flexibility, better filtering, and future scalability
.

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