We’d like to request the ability to manually start call recording mid-call within the HighLevel system.

Currently, call recording can only be toggled at the phone number level (on/off by default), which means the recording begins as soon as the call connects. This creates a challenge for businesses operating in two-party consent states, where we must first verbally notify the other party that the call will be recorded before the recording actually begins.

Here’s the issue we’re encountering:

If we disable automatic recording to stay compliant, we lose the ability to record at all, since there’s no way to start recording after the caller gives consent.

If we leave automatic recording on, the system begins recording immediately, before we can verbally provide notice, which can technically violate two-party consent laws.

Proposed Feature:

A simple “Start Recording” (and ideally “Pause” or “Stop Recording”) button visible in the call interface for users who have permission to record calls. This would allow the user to:

Verbally inform the caller that the call will be recorded.

Begin recording only after consent is given.

Remain compliant while still capturing call data for training and quality assurance.

This feature would be especially helpful for agencies and businesses making outbound calls across multiple states with different consent requirements, including healthcare providers, financial institutions, and appointment-based service businesses.

Thank you for considering this request! It would make a huge difference for both compliance and user experience.