Sales Team Call Pickup Rate
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John Nichols
I would like to be able to see which salesman is answering the phone, and which are not. It's pretty simple, just in the analytics on the automation, I'd like to be able to views how many calls where made, how many times the rep connected to the other person, maybe how long it was? But that's not completely necessary. I just want to see the salesman pickup rate for calls
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S
Sales & Marketing
Merged in a post:
I need to be able to see which user/agent answers each call or sends each text. We have one phone nunber that is assigned to everyone, and currently it shows that all calls/texts are being received by that one user, even though multiple people answer the calls. Please add this feature
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Auto Glass Express Ladan
S
Sales & Marketing
Merged in a post:
Ability to Report on WHO completed a call via Manual Actions / Autodialer
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Bryan B
Currently, we are unable to accurately manage outbound calls, because there is no indicator of who completed a call. The rep assigned to the client (round robin) is not necessarily the one who completes it.
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Aaron Delezenski
I agree with this. There should be a filter that can filter which user made the call. Especially for the outbound calls. There is a "Top agents" section which shows the 'Total Call', 'Avg Duration' and 'Unique Leads' by user. But the "Call by status" section just shows it for everyone. I want to be able to see the "Call by status" section show the status for a selected user.