Outbound Call Disposition Tracking Widget
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Ryan Charouf
I’d like to request a dashboard widget that tracks outbound calls and groups them by the call disposition assigned after each call. Ideally, this would be displayed in a visual format such as a pie chart or bar chart and allow filtering by time range (day, week, month).
While dispositions can currently be applied to calls, there does not appear to be a centralized way to view or analyze disposition data across a selected time period. I confirmed this both independently and with a support agent.
Having this widget would make it much easier to review call outcomes, track outreach effectiveness, and evaluate performance on a weekly or monthly basis.
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Chase Buckner
Merged in a post:
Call Tracking: Custom Call Disposition = Call Status
A
Alicia Stanhope
Currently, when tracking calls, we're still limited to the Call Status values. Although we can set custom dispositions for calls now, there is no easy way to track them in widgets on dashboards so we can see by User the outcome of calls.
Please add this as an option to widgets, OR add an option in the reporting to filter stats be a user.
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Alicia Stanhope
Agreeeeeee!