Make Call Transcripts Accessible In Automations
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Nick Foose
I'd like to be able to use the call transcript to create a call summary. Right now there is now way to access the call transcripts outside of conversations.
It would be great if we could store call transcripts in custom fields.
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Sales & Marketing
Merged in a post:
Add Call Transcriptions to web hook
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Tom Street
This would be an amazing function. If you can do this, then it means you could send that that hook and then push it through OpenAI, which would summarise the convo. Game changer! Please implement if at all possible.
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Dillan Ruthenberg
cant believe ai summaries/transcripts are availble, but not regular call transcripts
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Sorin Ionicel
You can try out https://www.smrtphone.io/
They just integrated with GHL and worked perfectly for me, especially the AI Summary they provide
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Nick Foose
Sorin Ionicel Thats fine, I'm sure it works well. I tried third party apps previously and it just caused too much headache and I don't want to rebill more apps to clients. The request was made with the intent to avoid using any external or third party applications.
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Sorin Ionicel
Nick Foose Thanks for replying.
If you ever feel the need to try it out, feel free to reach out to me, I have an internal contact in smrtPhone, and I can hook you up.
Hope you'll find what suits you best!
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Luuk De Haan
Exactly. I'm paying $50 per subaccount for this extremely simple trigger with this app which is kinda ridiculous...
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Eric Aumen
There is a mountain of potential for what you could do with this when combined with Chat GPT actions in workflows. Currently I am using a 3rd party app to do this in workflows.
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Noam Salomonski
Eric Aumen How do you get the call data? I tried for hours and talked with support and they say it isn't supported
I tried to do something much simpler- just download the calls. It doesn't seem to be supported... can anyone post a curl that actually does this? for example by contact_id? or just all calls between dates X and Y?
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Sean Goerss
this would be great for sending to OpenAi assistant so that we can get summaries, create tasks, etc. using the transcription. The data is already in there, so please give us the ability to extract it, thanks!
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Eric Chong Health Starts From Mouth
yes also looking for way to use the transcription now we have it, even a summary, but using a chat GPT prompt would be a gamchanger