Hi team,

I would like to request a feature enhancement in our CRM that allows us to control access to call recordings. Currently, it seems that all users with certain permissions can access call recordings, but we need a more granular level of control.

Specifically, we would like the ability to:

1 - Restrict Access to Specific Users/Roles – Only authorized users or specific roles should be able to access call recordings.

2 - Customizable Permissions – Admins should be able to define who can listen to, download, or manage call recordings.

3 - Audit Logs – A log of who accessed or downloaded recordings should be maintained for compliance purposes.

This feature is crucial for ensuring data privacy and maintaining compliance with company policies and regulations. Please let us know if this functionality is currently available or if it can be added in future updates.

Looking forward to your response.