Limitation for the access of the call recording to only certain Users controlled by Admins at Agency level
L
Logan Parker
Hi team,
I would like to request a feature enhancement in our CRM that allows us to control access to call recordings. Currently, it seems that all users with certain permissions can access call recordings, but we need a more granular level of control.
Specifically, we would like the ability to:
1 - Restrict Access to Specific Users/Roles – Only authorized users or specific roles should be able to access call recordings.
2 - Customizable Permissions – Admins should be able to define who can listen to, download, or manage call recordings.
3 - Audit Logs – A log of who accessed or downloaded recordings should be maintained for compliance purposes.
This feature is crucial for ensuring data privacy and maintaining compliance with company policies and regulations. Please let us know if this functionality is currently available or if it can be added in future updates.
Looking forward to your response.
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S
Support DigiSyncro
Agree, we have clients who have requested this, as some discussions are sensitive and should not be available to all users.
S
Sales & Marketing
Merged in a post:
Call Recording Restriction
R
Richelle Refugia
Restrict the call recording among users of the same account, for security purposes
J
Jacqui Didieu
This is critical in our business. Call recordings should not be accessible to everyone. It would be helpful if the calls can be restricted by USER. For example, calls made to or by HR should have controlled access.
D
David Belen
That would be awesome!