IVR Call Reporting MAJOR ISSUE
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Benjamin Kraft
Please update the call reporting to accurately mark answered/missed IVR calls in the call reporting and conversations tab. We can't tell our clients that they will have call reporting and then have it show that every call was answered.
The system already knows that the IVR call was answered or missed in the automation, but every single call is included as "completed" in the reporting AND the conversation.
This needs to be addressed ASAP.
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J
Joe Garbutt
Exactly the same for us, we bill off the back of successfully completed calls and currently there is no way to do so with gohighlevel due to outbound calls which go to voicemail being marked as completed.
Very frustrating and has a huge impact on your overall offer and level of service as well as missing out on revenue.