Interactive Voice Response (IVR) enabled by AI generated voice
Have live voice chat bot as an action for Reply Channel = inbound phone call. Trained by the company website & FAQ. This is a 24/7/365(366) CSR!
Use artificial intelligence to respond to both voice and text inquiries via phone, web chat/web form, email, messenger…
Log In
R
Remi Mayer
with AI voice cloning would be cool
G
Garret Merkley
I have set this type of thing up in Call Tracking Metrics and it is really close to working perfectly. They have a few bugs to fix but it is a game changer. If this could happen in GHL, that would be amazing. You need the ability to have speech recognition but based on prompts not just 1 word or a phrase. Also you need the ability for voice menus to have certain seconds to run, wait time for an answer and also a delay when the answer triggers or something along those times.
S
Stephen Mannenbach
And have it call new leads and prompt them if they'd like to be live transferred to their assigned Agent or to ANY available Agent.
S
Stephen Mannenbach
That's what she said last night, but then started moaning and saying Yes, Yes, YESSSS!
S
Stephen Mannenbach
LOL!