Right now when creating an SMS, Email or a Notification in a Workflow ( e.g. Missed Call Notification) or a Campaign, you only have the option to include the Tracking number {{PhoneCall.to}}. So a notification reads. "You have a missed call from +1554443333". Clients and their staff don't have these numbers memorized (especially those with multiple locations or multiple tracking numbers) but they do know the Friendly name (e.g. Website, GBP, Facebook, Radio etc). They want the notifications to include the Friendly Name they chose for each number (e.g: "You have a missed call from Facebook +1554443333". Right now to do this, you must create a seperate Workflow for each Tracking number containing the friend name prewritten in the copy which is not practicle.

Solution: Create a Custom Variable field called {{PhoneCall.Name}}.

Thank you,

Dr. Steve