GHL Records Call As "Answered", Regardless of the Contact Answering Or Not
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John Doe
Having more accurate call tracking is important and this is not a sufficient view to measure success of a call campaign.
GHL records calls as being "answered" if there was a connection between your line and the line being called. Unfortunately the call reporting is not able to calculate the number of people who actually answered the phone and had a conversation. You can tell by looking at the length of the call typically whether a conversation occurred, but there isn't a way to get the exact number.
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Susie Sun
Agreed. Ideally just like Callrail!
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Tim Foy
One of my clients is not texting back customer because the MCTB isn't working for him This is an urgent issue since my client purchased primarily for this feature
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Shane Walter
I know when I tried routing calls from Twillio to a GHL number Twillio would mark the call as answered if you turn on "record call" in GHL. Just thought I would mention that recording calls could be throwing off your "answered" reporting. I imagine inside of GHL it should be correct, but if you use a 3rd party it was not for me at least.
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John Flaniken
Because of this inaccuracy in automatic call reporting, having an option to switch to Manual Call Reporting would be a great solution:
A prompted menu at the end of any call through GoHighLevel (webapp or phone app; inbound or outbound call) that asks the user what call status was reached during the call would solve this issue. Inbound Calls that are not specifically picked up by a user should be marked as missed.
See my GoHighLevel Idea about this here:
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Pier Madsen
If you use the manual call function you can disposition the calls yourself as Completed, Bust, Voicemail, or No Answer.
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John Flaniken
Pier Madsen: This is very limiting because, to get the 'How Did This Call Go?' prompt to appear, you must make your calls via the manual actions start button.