GHL Records Call As "Answered", Regardless of the Contact Answering Or Not
J
John Doe
Having more accurate call tracking is important and this is not a sufficient view to measure success of a call campaign.
GHL records calls as being "answered" if there was a connection between your line and the line being called. Unfortunately the call reporting is not able to calculate the number of people who actually answered the phone and had a conversation. You can tell by looking at the length of the call typically whether a conversation occurred, but there isn't a way to get the exact number.
S
Shane Walter
I know when I tried routing calls from Twillio to a GHL number Twillio would mark the call as answered if you turn on "record call" in GHL. Just thought I would mention that recording calls could be throwing off your "answered" reporting. I imagine inside of GHL it should be correct, but if you use a 3rd party it was not for me at least.
J
John Flaniken
Because of this inaccuracy in automatic call reporting, having an option to switch to Manual Call Reporting would be a great solution:
A prompted menu at the end of any call through GoHighLevel (webapp or phone app; inbound or outbound call) that asks the user what call status was reached during the call would solve this issue. Inbound Calls that are not specifically picked up by a user should be marked as missed.
See my GoHighLevel Idea about this here:
P
Pier Madsen
If you use the manual call function you can disposition the calls yourself as Completed, Bust, Voicemail, or No Answer.
J
John Flaniken
Pier Madsen: This is very limiting because, to get the 'How Did This Call Go?' prompt to appear, you must make your calls via the manual actions start button.