I’d like to request an advanced call center–style dialer system inside Go High Level, fully integrated with the automation builder and designed for high-volume outbound teams.

The goal is to enable agencies and sales teams to run full outbound call center operations directly within GHL, without relying on external dialer tools.

Key Features

Smart Dialer Modes

Power dialer (automatically calls the next contact)

Predictive dialer (connects only answered calls to agents)

Preview dialer (shows contact details before dialing)

Full Integration with Automation Builder

Add contacts to call queues via workflows

Trigger actions based on call outcomes (answered, no answer, interested, etc.)

Combine calling with SMS, email, and voicemail drops in one flow

Automated retries and follow-ups

Live Agent Monitoring Dashboard (Admin View)

Real-time agent status: Available, On Call, On Break, Offline

View active calls, call duration, and queue activity

Full visibility of team performance in real time

Agent Time Tracking & Activity Monitoring

Track agent login and logout time

Total time online vs offline

Time spent on calls, idle, and on break

Live monitoring of agent activity throughout the day

Supervisor Tools

Listen-in (silent monitoring)

Whisper (coach agent privately during calls)

Barge-in (join calls live when needed)

Smart Lead Distribution

Round robin assignment

Priority-based routing (hot leads first)

Performance-based distribution

Agent Workspace

Call scripts displayed during calls

Notes and call dispositions (no answer, booked, not interested, etc.)

Automatic activity logging

Seamless transition to the next call

Reporting & Analytics

Calls per agent

Talk time vs idle time

Conversion rates

Agent productivity tracking

Daily and weekly performance reports

Why This Matters

This feature would transform Go High Level into a true all-in-one CRM and call center solution, eliminate the need for external dialer platforms, and unlock high-volume outbound capabilities for agencies and sales teams.