Adding a confirmation dialog box appearing when attempting to send out an SMS message.
Description of issue encountered
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While working early this morning (6:00 AM), I intended to schedule an SMS campaign for later in the morning but accidentally clicked "Send Now" instead of the scheduling option.
The message was sent immediately without any confirmation prompt, resulting in SMS messages being delivered to recipients outside of appropriate business hours.
Proposed Solutions
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Option 1: Send Confirmation Dialog (Recommended)
Implement a confirmation window that appears when users click "Send Now" with the following elements:
Clear confirmation message: "Are you sure you want to send this SMS campaign immediately?"
Display recipient count and current time
Two clear action buttons: "Yes, Send Now" and "Cancel"
Optional: Brief preview of the message content
Option 2: Business Hours Protection
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Create a system-level safety feature that includes:
Automatic detection of business hours based on the operating country/time zone
Prevention of bulk SMS sends outside of defined business hours (e.g., 8:00 AM - 6:00 PM)
Override capability for urgent communications with additional confirmation
Automatic scheduling suggestion when users attempt to send outside business hours
Business Benefits
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Improved Customer Experience:
Prevents SMS messages from being sent at inappropriate times
Compliance:
Helps ensure adherence to communication best practices and potential regulations
Error Prevention:
Reduces costly mistakes from accidental sends
Professional Standards: Maintains appropriate business communication timing