It would be amazing to be able to create workflows at the agency level that could trigger from events or conditions at the location level, like sending a message when a location has not sent a review request in awhile, or when we are publishing a new workflow to an account but the account owner has not yet populated some required custom values.

Alternatively, if we could identify which location is the agency location, and then build workflows in there that would be able to evaluate conditions pulled from other accounts.

This would allow us to automate our customer service strategies, without constantly having to do it all in make.com or zapier.