User Conditions
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Nikki Goffer
Add user conditions to the workflows.
By that you can create such instances, like if a user replied to a contact, before the AI bot, then remove from the bot workflow.
this can be used in many different ways, although this example was given after a live incident in our account today, where someone replied they are sick and want to schedule in few weeks, then the user replied Sure! lets touch base in few weeks, and then the bot kicked in as it still met the conditions. So if the bot sequence would stop when <user> replied, it would be very logical and not give contact the feeling they are talking to a machine but a person :)
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T
Tracey Lipnicki
YES!! I want to be able to send a text to a USER at a set time before and appointment and ask if they will be on time and then wait for a certain reply to let Contact know if not that they are running late. this needs the workflow to be able to detect and wait for a user sms reply to a certain step.
P
Prasoon Dadhich
open
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Brady Bell
This needs to be a workflow trigger that works exactly like the customer replied trigger. It'd let us pause workflows when the user starts manually conversing with the client, etc.
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Stephen Bostian
YES!!! We were just exploring how to do this.
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Jeremiah Svaren
Now that a lot of us are using AI auto responses, this feature is VERY MUCH NEEDED!
If a user gets into a conversation, we need a trigger to turn off our automated chat.
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Suresh Babu Sakthi
under review
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Shane Meenach
YES!! Currently using Tags where the User needs to remove a Tag after responding to the conversation to remove the contact from the workflow (stop the automated messages)