PLEASE!

The audio quality of the two available voices ("Male" and "Female) is incredibly poor. They both sound extremely robotic and choppy in the worst possible way. They actually sound so bad I had to record my own voice for all of the "speaking parts" so I wouldn't be embarrassed by how unprofessionally this IVR represents our brand when prospect or clients call us. It was an acceptable workaround, but way more work than I should have had to do for an IVR product that should be able to handle decent quality AI voices (especially since the AI agent voices in GHL are so awesome). An additional frustration I had was that the IVR was incapable of correctly pronouncing my company name (GetReviewsAndLeads.com). Both "male" and "female" voice options pronounced the last word of our company name as lead - like the lead in a pencil you write on paper with. The only "fix" I could come up with is to mis-spell the word "leed" to force the proper pronunciation. The capabilites/functionality of the IVR are awesome, but the voice quality totally sucks, which makes this product something I'll have trouble enthusiastically selling to our clients until the issues are resolved.

This is a desperate need. IVR doesn't need to be intelligent, but it should sound GOOD. The current voices are well below industry standard.

GoHighLevel is such an awesome product, but the TTS voice quality is a real shame. It can’t even handle apostrophes properly!

Right now, I have to manually use https://ttsmaker.com/ to generate better audio, which adds unnecessary steps. It would be a game-changer if GHL integrated a similar tool directly into the IVR node.

There are AI-powered TTS services available (Google, AWS, etc.) that could drastically improve voice quality and customization. Please consider adding this—it would make a huge difference for IVR workflows!