S
Salez Technology
Today, GHL has several triggers linked to contacts, but absolutely no triggers linked to what really matters in everyday life: Conversations.
Therefore, I suggest the urgent creation of native triggers for basic Inbox events, such as:
  • Archived conversation trigger
  • Unarchived conversation trigger
  • Conversation trigger marked as read
  • Conversation trigger marked as unread
  • Favorite conversation trigger
  • Disadvantaged conversation trigger
  • Outbound message trigger sent (there is an inbound trigger and there is no outbound trigger, this breaks several automations)
These events are fundamental to any operation that actually uses Inbox as a service, sales, or support center.
Without these triggers, we need to create complex scans or use external tools, which doesn't make sense for something so basic.
Please prioritize the system's Conversations Layer!
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