The Refund Workflow Trigger Needs a Global Product Filter
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Mariah | FG Funnels Support Team
There is not an easy way to set up a workflow to be triggered by the refund of a specific product, based on the product name or product ID. This is something that will help us be able to automatically revoke access to specific course offers and community groups when a refund is processed for a specific product.
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David Mccready
Adding my vote on this....as I'm new to GHL, I am dumbfounded there is no way to trigger a workflow on a refund of a specific product. I guess after refunding, my team will have to search for a tag and manually apply a tag to trigger the revoke workflow. So much for automation.
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Nomiki Georgiadis
Yes- Products and Offers and Memberships is MUCH needed please - at least give us TAGS here to start the process... I've had to create a custom field and a whole separate workflow... this is nuts how we cannot differentiate which particular product, or membership offer is being refunded in the actual trigger.