Please add a workflow action that allows us to remove a contact from a manual call step once they’ve already entered it.

Currently, if someone is placed into a manual call step, there’s no way to remove them automatically, even if they book a consultation, opt out, or are no longer eligible for outreach. This leads to a frustrating and inefficient experience for our sales team, who end up calling leads who have already been handled.

Why this matters:

-The “Remove from all workflows” action does not remove people from manual call queues.

-Agents using the “Let’s Start” button have no ability to screen or skip contacts before the call begins.

-There's no logic or tag filtering once someone has entered the manual call step.

-It causes duplicate outreach, poor user experience, and loss of trust with leads.

Ideal solution:

Add a “Remove from Manual Call Queue” workflow action, where we can specify the exact manual call step name or ID. This would allow us to build logic like:

If the contact books a consult → remove them from the call queue

If the contact replies or unsubscribes → remove them from the call queue

If they enter a new funnel → clean up past manual actions

This would give teams accurate, up-to-date call queues and avoid wasting time or damaging lead relationships.